Let us help you figure out who is best to contact and when.
The first point of contact is the broker, agent, or direct writer who sold you your auto insurance. Brokers and agents will represent your best interests and may offer advice on resolving issues or addressing concerns about your auto insurance.
If your concerns were not addressed or you were not able to reach a resolution with your broker, agent, or direct writer, your next step is to contact your insurance company’s Complaint Liaison Officer or Ombudsperson.
If your insurance broker, agent, or insurance company representative has not resolved your concerns, the next step is to contact the General Insurance OmbudService .
The GIO is an independent organization helping Albertans resolve their concerns, questions, or disputes with their auto insurer by providing mediation services, free of charge. More information about the GIO and how their process works is available on their website.
If your concern is about AIRB rules and processes used to regulate the calculation of auto insurance premiums, contact us at 780-427-5428 or AIRB@gov.ab.ca.
To call toll-free within Alberta, dial 310-0000 then 780-427-5428.
If your concern is about the operation of the auto insurance system, the experience obtaining coverage, or the resolution of a claim, contact your broker or call the Office of the Superintendent of Insurance at 780-427-8322 or TBF.Insurance@gov.ab.ca.
To call toll-free within Alberta, dial 310-0000 then 780-427-8322.
Do you have a complaint about your broker, agent, or independent adjuster? Visit the Alberta Insurance Council to file a complaint online.
Download key contact information for questions or concerns about auto insurance.